Q. How can I reflect on a challenging year running my brokerage and use it to set realistic, motivating goals for next year? I want to rebuild momentum, stay resilient despite setbacks, and refocus on growth while managing stress. Any advice on where to start and what to prioritise?

Reflecting on a tough year requires courage. Start by acknowledging your challenges and successes. Make a list of key moments: what went well, what didn’t, and what you learned. Be honest with yourself. Remember, even small wins are deposits in the bank of resilience. Take a moment to celebrate your efforts.

Next, clarify your ‘why’. Why did you start this business? Reconnect with your purpose – it can reignite your passion and guide your next steps. Once you’ve revisited your purpose, visualise where you want to be in a year. Create goals that are specific, measurable, and achievable. For instance, instead of aiming to ‘grow the business’, be specific and commit to ‘securing 10 new clients per quarter’.

Breaking big goals into smaller, actionable steps is what supports purposeful execution. For example, if growth is your priority, commit to taking small actions consistently – making follow-up calls, scheduling meetings, or launching a new initiative. The key is to keep moving forward. Don’t go it alone. Enlist mentors, peers, or consider a coach for advice and accountability. An alternate perspective can offer fresh ideas and inspire you. And, for the love of cheese, prioritise self-care. The mortgage industry is demanding and your energy fuels your business. Plan regular downtime to recharge and celebrate milestones no matter how small.

Let’s be real – change only happens when you turn plans into action. Commit to taking consistent, tangible steps toward your goals. Don’t just dream; make it happen by showing up every day and doing the work.


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