The mortgage broking industry is in a constant state of evolution. To remain competitive, brokers need access to the right tools, support, and customer-centric solutions that enable business growth. At Aussie, we’ve cultivated a model that empowers brokers to thrive in today’s challenging environment.
Launched in July 2023 and rolled out across the Aussie broker and franchise network at scale in 2024, Aussie’s supported model leverages Lendi Group’s cutting-edge technology and centralised services to help brokers streamline their operations and grow their businesses and it’s delivering tangible results.
A model built for growth
Aussie’s supported model offers brokers a robust resource ecosystem, including centralised associates and client solutions teams that triage company-generated leads, book qualified customer appointments, and manage loan processing. This liberates brokers from the all-consuming admin, allowing them to focus on what matters most – helping their customers achieve their property dreams and growing their own businesses in the process.
The adoption rate speaks volumes, with almost three-quarters of the broker network and 136 franchise stores opted into the model, with more scheduled to roll on in early 2025. This widespread adoption reflects a strong vote of confidence from our franchisees and brokers and the results indicate their faith is well-placed.
The data is showing consistent, scalable growth in key areas: more customers, more settlements, and more efficiency. Aussie retail stores subscribed to the model are delivering 1.75 times more company-generated loan settlements when compared to legacy support models, while early adopters have experienced a 113 per cent increase in company-generated revenue against target – a clear testament to the model’s effectiveness.
Real results, real impact
Feedback from the network has been overwhelmingly positive and, for franchise owners like Barbara O’Shea from Aussie Queanbeyan, the benefits are evident.
The Platform Plus support model has fundamentally shifted how we do business
- Barbara O’Shea, franchisee, Aussie Queanbeyan
“The Platform Plus support model has fundamentally shifted how we do business,” she said. “It takes the team half the time to process applications, and at the same time, there are far fewer lender requests for missing information. Loan are funded faster, and we’re doing more business than this time last year without the back-office madness.”
Brokers have highlighted the exceptional support from the client solutions team, which has a net promoter score tracking at an impressive 89 from over 8,000 surveys.
The positive sentiment is echoed by Aussie franchisee Danny Blair, who has scaled his retail footprint to five stores in Queensland. “Utilising the model has allowed me to build my team and spend more time with my brokers and customers. It’s a platform that provides confidence and empowers expansion. I’ve been able to open multiple stores and grow my business far beyond what I though was possible,” Blair said.
It’s a platform that provides confidence and empowers expansion. I’ve been able to open multiple stores and grow my business far beyond what I thought was possible
- Danny Blair, multi-site franchise owner
While the results in 2024 have been outstanding, we’re not resting on our laurels. We’re always seeking feedback from our brokers to further optimise the model. Real-time insights from our network continue to drive enhancements, ensuring we’re providing brokers with the tools they need to maximise their success.
One of the key strengths of the supported model is the ability to leverage our pioneering technology to adapt and evolve based on the needs of our brokers. As we look ahead, we’re focusing on refining the model to ensure that every broker, whether they’re just starting their journey or running an established business, can make the most of the support and resources available to them.
Innovation at the heart
Aussie was born as the original disruptor in the mortgage industry and our sustained success as a brand is underpinned by a relentless drive to innovate. Our support model leverages Lendi Group’s advanced technology and marketing capability to engage customers earlier in their property search and at all stages of the journey. This creates a seamless pipeline from inquiry to settlement, unlocking new revenue opportunities for brokers.
To complement this strategy, we launched Aussie Conveyancing in late 2024. Powered by Settle Easy, this innovative service simplifies the final stages of the home buying process, offering customers a smooth, transparent experience from contract to settlement. This initiative, a prelude to many more on the horizon in 2025, exemplifies our mission to become the undisputed destination for Australians to buy and own property.
The future of broking
Our supported model has been transformative for Aussie brokers in 2024 and 2025 presents an even greater opportunity for brokers to leverage this platform and redefine what’s possible.
We’re significantly increasing the investment in our iconic Aussie brand, reinforcing our position as a trusted advocate for Australians navigating the property market and underscoring our commitment to driving revenue growth and empowering brokers to succeed.
We have ambitious plans to expand our network, which means we’re offering both established professionals and aspiring brokers looking to crack the industry the opportunity to harness our industry-leading model and build thriving businesses with Aussie.
