Q. How and why did you become a broker?
I was studying website and app development full-time and working full-time and I was struggling to keep up. At the time, I needed to help my mum, a single mother of five kids, so I dropped my studies.
I accidentally landed in my second choice career, which was in asset finance in an automotive dealership. I went from being a junior broker to a broker, then a senior broker to a group finance manager, and then a training manager.
LoanOptions.ai started just under four years ago. I got the opportunity to start my own business after COVID-19 and I haven’t looked back.
Q. What does LoanOptions.ai do?
It harnesses data-driven property technology to pre-approve customers with competitive car loans, personal loans, business loans, and asset financing from its panel of lenders. And as well as having its own in-house brokers, it also supports the asset finance needs of many resi brokers now, too, which has seen the company fund over $200 million in loans since its launch four years ago, with over half of that done in the last two years.
Q. How did you transition from broker to fintech CEO?
The most difficult part was having to explain to a client who’s been dealing with me for 10 years that I’m going to do a handover. I did it softly, I didn’t just say, “No, I’m not going to talk to you anymore.”
I started to introduce [other brokers] as my support. Clients trust you for very specific parts of the process. They know that anyone can collect documents and anyone can follow up. They’re not really worried about that part. What they want to know is, “Are you going to get me approved?”
So [I would] pass off [the client to another broker] and then once it’s ready for submission, I would get involved and negotiate the approval with the lender and make sure that everything goes smoothly. And over time, they became accustomed to the rest of the team members.