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This award recognises the most successful branded office, in each state for FY2013/14 and is open to all residential mortgage brokerages/ offices that meet category requirements.
This category assesses loan settlement and loan book performance of both the individual brokers and collective office. Individual and collective conversion rates, submission quality and customer servicing capabilities will also be evaluated as part of this award.
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An office is classified as a singular dedicated premises that services the mortgage needs of consumers, with brokers operating under a shared brand. An office is also classified as a mortgage business (with brokers operating under a shared brand) that is part of a wider financial services business based in a singular location/ premises. For example, the mortgage broking arm of a financial planning practice.
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