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One of Australia’s largest aggregation groups has announced a new offering to assist Chinese-speaking mortgage brokers.
In a first for the industry, Connective has expanded its education and support program to benefit Chinese brokers, fostering a culture of diversity and inclusion.
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The initiative is headed by Connective’s specialist compliance support manager, Ryan Leong, who has been tasked with providing tailored assistance to the aggregator’s Chinese brokers.
Connective’s head of compliance and group legal counsel, Monique Hope-Pearson, said it is important the industry continues to support Chinese brokers who are “a significant segment of the market”.
“As Australia’s largest aggregator, we are proud to be leading the way on this front,” Ms Hope-Pearson said.
“The program initially focused on compliance and assisting our Chinese brokers in fully understanding their obligations under NCCP. As we worked with them in these areas, it soon became apparent that there was an opportunity to provide broader assistance, and that a more holistic support program was required.”
Ms Hope-Pearson said Mr Leong is fluent in Mandarin and Cantonese, and has a thorough understanding and appreciation of the nuances of Chinese culture.
“Aside from assisting our Chinese brokers in overcoming language challenges, he’s also able to help bridge gaps in their understanding of our values, customs, social norms and how business is conducted in Australia,” she said.
Connective said the program is comprised of initiatives of varied scope and focus, including culture-specific networking events and a webinar series aimed at education in key areas.
“One of the greatest qualities of the mortgage broking community is that it’s comprised of people from all walks of life,” Ms Hope-Pearson said.
“Chinese brokers play an important role in our industry and this program is designed to facilitate improved support structures for them and ultimately deliver better outcomes for everyone.”
[Related: ASIC targets brokerages for misleading Chinese brokers]
