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A former BrickX boss and Deloitte partner has taken the reins at Domain’s mortgage broking arm.
Kareene Koh has become general manager and chief executive of Domain Home Loans, after a stint as operating partner at private equity firm Potentia Capital.
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She reportedly has more than 20 years of experience in financial services and consulting, having previously been CEO of fractional property investment platform BrickX and partner at Deloitte Digital. She had worked with Deloitte Australia for around eight and a half years.
Ms Koh had also held roles working in strategy for NAB, during a six-year tenure.
“Domain’s deep knowledge, combined with Lendi’s capabilities, means Domain Home Loans is an exciting solution for property purchasers, and growing this business as part of Domain’s marketplace strategy is a challenge that I’m excited to be leading, as general manager and CEO,” she said.
Launched in 2017, Domain Home Loans is a joint venture the property marketplace has operated with mortgage broker Lendi.
Domain Home Loans has signalled plans to expand its refinancing experience, noting that less than 10 per cent of Australians refinance their mortgage.
Ms Koh commented that she is excited to be joining the Domain team as the company is “redesigning” customers’ property journeys.
“Our customer research indicates that customers are faced with over 400 online touchpoints in the early stages of their property and finance experiences. At Domain Home Loans we are focused on making that experience easier,” she elaborated.
“We are constantly looking at ways to improve, integrate and simplify each step of the journey with information that customers need, no matter what stage they are at, and Domain is with them at every turn in all of life property’s decisions.”
Jason Chuck, group director, consumer at Domain added: “We are certainly excited to be welcoming a leader of Kareene’s background to Domain, to steer Domain Home Loans in a hotly contested property market, in which financing purchase is more than ever at the forefront of customers’ property decisions.”
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