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The major brokerage has confirmed that its national network growth manager is now the head of business recruitment.
Major aggregator and brokerage Loan Market has appointed Suzi Trajanovski to the new position of head of business recruitment.
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Ms Trajanovski has served with Loan Market Group over the last 13 years, taking on roles that include business development manager and national network growth manager.
Ms Trajanovski is also the current president of Loan Market’s Leading Ladies Program – an initiative that the aggregator defines as a “network of female business owners who share insights, strategies and friendships across the industry”.
Loan Market said that Ms Trajanovski has been “an influential member of the aggregator’s recruitment division team”, contributing to a 20 per cent year-on-year increase in businesses and loan writers over the last 12 months.
In her role as head of business recruitment, which she commenced in August, Ms Trajanovski is tasked with overseeing the continued expansion of the Loan Market network, including the recruitment and onboarding of administrative specialists through its customer service manager (CSM) school.
Loan Market executive director Andrea McNaughton said that she believed Ms Trajanovski was “ideally placed” to lead the aggregator’s network expansion given her 13-year tenure with the company and her time spent in a range of growth-focused positions.
“Suzi has a deep understanding of the challenges brokers face, and how Loan Market addresses this through training, insourced resources and tools that help them grow, find and keep clients, save time and keep safe,” Ms McNaughton said.
“Over more than a decade, Suzi has been working with business owners to break-through to the next level. She has a keen eye for talent and potential and is brilliantly-equipped to lead our continued, quality growth.”
Speaking on her appointment, Ms Trajanovski stated that the role of the broker is continuing to change, which, in turn, is “driving efficiencies within a brokers’ business”.
“Loan Market has invested heavily in the training and upskilling of CSMs, including introducing them to Kaizen, where they eliminate time wasting activities and optimise their productivity,” she added.
“Brokers benefit greatly from having highly trained support staff behind them, which has seen Loan Market set benchmarks for productivity.”
This focus on growth held by Loan Market Group comes after the aggregator completed the acquisitions of Choice Aggregation Services, FAST and PLAN Australia earlier this year.
[Related: Aggregator coaches set up brokerage]
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