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The aggregator has appointed Rob Thomas as its new national director for member service offering.
Aggregator Loan Market Group (LMG) appointed Mr Thomas to the newly created role of national director of its member service offering where he will support member service plan businesses to take advantage of LMG’s commitment to help businesses diversify revenue streams through asset and commercial finance.
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Mr Thomas joined LMG last November, making the move to the broker channel after over a decade in a variety of roles with AMP, such as a four-year tenure as area manager.
Additionally, Mr Thomas spent seven years as a small-business owner, developing “firsthand insights” into the challenges of operating a small business, according to LMG.
In his new role, Mr Thomas will be responsible for a national network of specialists dedicated to the member service plan offering and will report directly to LMG Group executive – residential, Andrea McNaughton.
Commenting on the appointment, Ms McNaughton stated: “Rob’s had an amazing impact leading LMG’s Queensland network and his leadership at a national level will ensure we continue to grow, leveraging the benefits of scale for better tech, diversification for our businesses and advocacy for the industry.
“The creation of the national role for the member service plan supports our vision for consistency in the offering across Australia, sharing of knowledge, development of communities and commitment of specialist – not generalist – support.
“Whichever way business owners want to run their brokerages, there’s a plan and people at LMG to support them.”
On his new role, Mr Thomas said he is “thrilled to take on this role” and support business under the member service plan to “utilise the tools and support that LMG has invested in”.
“This month, MyCRM was named the industry’s best CRM [at the Australian Broking Awards 2023] and our teams will be working hard to ensure all businesses harness its potential to save them time and keep them safe with in-built compliance features,” Mr Thomas said.
“Connecting our residential businesses with asset finance and commercial finance support and specialists is also key, helping them develop deeper relationships with their databases.”
Mr Thomas’ appointment followed the aggregator appointing Louise Rainger as its inaugural national head of broker education last month (July 2023).
Prior to her appointment, Ms Rainger spent 17 years in a variety of roles with international education franchiser Kumon, becoming general manager at its US base before working in the finance industry as national strategic partnerships manager at the Commonwealth Bank of Australia upon her return to the country.
[RELATED: LMG appoints new executive]
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