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The aggregator has recruited a bank’s general manager in a move aimed at improving everyday support for brokers.
Aggregation group LMG has appointed a new general manager, service centre and operations as part of efforts to strengthen its broker service and efficiency.
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Katie Modra joins from non-major lender Bank of Queensland (BOQ) where she was most recently general manager for risk – transformation and operations (including financial crime quality control).
The appointment was effective from Monday (3 February).
Prior to working at BOQ, she spent nearly five years at toll road operator and developer Transurban.
She also spent over 10 years at major bank National Australia Bank (NAB), rising to the role of general manager, business development – broker partnerships.
LMG said that Modra’s leadership at BOQ and NAB saw her improve service delivery and client outcomes. Her understanding of the mortgage broking industry positions her to make an “immediate impact on the challenges brokers face every day”, LMG said.
Modra will lead LMG’s broker service centre, focusing on broker support and service delivery.
Cherie Bell, group executive finance (CFO) and corporate strategy, said her appointment reflected LMG’s commitment to supporting brokers with a higher quality service.
“Katie’s deep understanding of brokers’ needs and leading operations functions will help us deliver smarter, faster, and high quality support. Her focus on simplifying and transforming processes means brokers can spend less time on admin and more time growing their businesses,” she said.
Speaking about the new role, Modra said: “My focus will be on solutions that improve broker interactions with LMG, saving them time and allowing them to focus on their customers and businesses. LMG’s commitment to innovation and transformation is inspiring, and I’m thrilled to contribute to this transformation.
“My focus will be on delivering real solutions that free up their time and help them stay ahead. LMG has the investment, vision, and appetite to make this happen, and I’m excited to be part of a team so committed to broker success.”
Speaking of the appointment, LMG national director Rob Thomas said: “By transforming service delivery, we’re helping brokers focus on what matters most: their clients.
“With Katie’s leadership, LMG is reaffirming its commitment to empowering brokers with efficient, scalable solutions – so they can deliver even greater value to their clients.”
Modra’s appointment comes amid a flurry of new hires at the aggregator. Last month, LMG named a new head of asset finance and additional team support to bolster its broker support offering.
[Related: LMG expands asset finance team]
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