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ISCOVER
Staff Reporter
FAST has recognised its leading brokers and broker groups at the annual conference in Queensland.
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The aggregator’s chief executive Steve Kane said the 12 national and state awards were hotly contested by the aggregator’s broker partners, with very little separating the top groups.
WA-based Select Mortgage Services was awarded national group operator of the year while Southshore Finance, also from WA, received the award for national small operator of the year.
Mr Kane said that Select Mortgage Services clearly represented the professional broking group of today.
“Select Mortgage Services had strong residential credentials that were matched with solid cross sell capabilities,” he said.
“Jeff Rimmer and his team at Select are driven to meet the mortgage needs of their customers – and this was evident in all aspects of their business and during all client touch points.
“Select Mortgage Services clearly demonstrated an ability generate lasting client relationships via a targeted retention management program that created additional revenue via repeat and referred business as well as insurance and other cross sell products.”
Mr Kane said the winning groups were a testament to both the aggregator and the industry as a whole.
"Brokers are experiencing a myriad of challenges right now: economic uncertainty, lower consumer sentiment and a sluggish property market – all of which add up to tougher business conditions,” he said.
“But brokers that remain focused, proactive and willing to go above and beyond basic client servicing are realising good results. These are the brokers with strong, loyal client relationships that not only generate repeat business, but referred business as well – which has a multiplying effect for driving business growth.”
