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ISCOVER
Staff Reporter
One aggregator has enhanced its online platform in a bid to improve its broker productivity levels.
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According to a statement by LoanKit, the aggregator has made a number of enhancements in recent months. One particular enhancement allows new and existing customers to commence their loan application process online.
This information is then populated directly into the LoanKit CRM system.
LoanKit chief executive officer Simon Dehne said the ability for customers to start the home loan application process online was a great new development for brokers.
“The system upgrade improves broker productivity, accuracy of data and speeds up loan approval times,” he said.
“Adhering to our duty of care to customers, the new system meets the need for our brokers to assess each customer’s individual finance situation, complete the loan application and importantly, meet their obligations under NCCP.”
“As the LoanKit business model is ultimately an online solution, this development was a natural path for us. The positive feedback we continue to receive from our brokers is overwhelming; it reaffirms our vision for a seamless online loan application process, and that clearly we are on the right track.”
LoanKit has also upgraded many of its online loan comparison reports to enhance the way its brokers interact with customers.
“It is very important that our brokers provide value-add solutions and communicate these with their customers in an easy to understand manner,” Mr Dehne said.
“Our improved online comparison reports aim to empower customers to make the best financial decision for their individual circumstances. The revised reports compare up to six loans - including up to three split rate loan options - at any one time and the new design helps LoanKit brokers to thoroughly explain the product differences. This is particularly important given the current pace of change in the mortgage market.
“We know that in order to compete in the industry, we have to be anticipating the emerging trends.”
