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When kick-starting the home loan process, most individuals look to the banks as their first point of call.
Additionally, in today’s economic environment we’ve observed that banks are seeking advice from mortgage brokers on how they can connect with and engage our higher-net-worth clients.
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In the past, these clients were a challenge to engage. However, referral opportunities and the networks of existing clients have proven to be significant lead generators for liaising and communicating with these broader networks.
It’s crucial that mortgage brokers embrace the role of a personal banker and offer these broader networks the same benefits, including exceptional communication, follow-ups and superior customer service.
Many lenders now indicate that more than 50 per cent of their home loan business derives from mortgage brokers.
Our service offering has always been, at the core, great relationships and great customer service. Great clients want these relationships with little fuss. More than ever, it’s crucial to work closely with lenders to ensure that clients can still harness the best of both worlds.
Significantly, lenders are now harnessing our knowledge and our abilities to achieve client satisfaction and fulfil their needs and wants.
It’s imperative that we continue to uphold industry standards to not only become the personal banker for our client, but also for our lenders. Building great relationships through honesty and six-star service has always been at the core of what we do, and that core vision still remains the same.
Ruan Burger, managing director, TIME Home Loans
Ruan Burger has been in the mortgage broking business for nearly a decade, starting out in the booming town of Gladstone after working in the banking industry for many years. He formed Time Home Loans early in 2013 after moving to Brisbane and the business has grown significantly since then.
Ruan is a nationally recognised member of the MFAA. During his career as a mortgage broker, Ruan has won – and been a finalist in – several awards. He won the MFAA Mortgage Broker of the Year award in 2012 and 2013 as well as the MFAA’s Award of Distinction in 2012 and was a finalist for the MFAA’s Credit Adviser award in 2014.
Ruan believes it is his ‘love of the game’, his strategic alliances and colleague morale that promote his business as a leader in the field.
