Last month’s The Adviser carried all the results of our annual non-major banks ranking, based on feedback from the third-party channel. Here, we give the heads of each lender the right of reply. For some, just recognition for 12 months of hard work; for others, it was a case of ‘more work needed’
10. Getting the message out – Heritage Bank (last year: 8th; area of strength: channel conflict)
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