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Steven Degetto, Head of Intermediaries for Suncorp Bank, explains how his team is focused on supporting brokers to make a material difference to their business
Suncorp Bank offers a genuine alternative to the majors, and with competition alive and well in the industry, progressive brokers are seeking out new relationships.
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“We believe Suncorp Bank has the credentials that brokers and customers are looking for, but we know that not all brokers are open to different lenders, sometimes choosing to use the ones they’ve always used,” Steven says.
“Our aim is to deal with progressive brokers who are customer-centric in their approach because we believe we can truly deliver value to them.
“We aim to be the best challenger bank in our target markets, offering the customer connection of a small bank and the strength of a big bank.
“With this, we are confident that if brokers do give us an opportunity, both they and their customers will be delighted with the experience. Maintaining strong relationships with our broker partners, making it simple to do business with us, and continuing to offer a very competitive lending product remains our clear focus.
“We’ve worked really hard to deliver an exceptional service proposition by providing the things our broker partners tell us really matter:
Great support
Our dedicated broker support team will answer your call in an average of 2 minutes. Plus our state-based relationship teams of business development managers and business development officers provide additional guidance and expertise to make it simple to do business with us.
Direct access
You have direct access to the credit assessor working on your deal.
Genuine service guarantee
We guarantee 48 hours to initial assessment or we’ll give your customer $500.
Smart technology
Business Partners Online lets you track the progress of customers’ loans with application status, lender comments and valuations all in the one place.
Award-winning products
Our Home Package Plus features a 100 per cent transactional offset account with up to 9 sub-accounts, and recently won the 2014 AFR Smart Investor Blue Ribbon Award in recognition of its benefits.
Competitive rates equal more value for our customers
As a genuine alternative to the majors, and as Australia’s fifth largest bank, our focus is on delivering highly competitive fixed and variable rates, and flexible packages.
“Over the past 12 months, we have invested in the channel significantly with people and our service proposition to brokers. We aim to deliver a consistently high level of service that brokers can depend on,” Steven says.
“Our 48-hour service guarantee was launched 12 months ago and it is a true reflection of our commitment to brokers to ensure consistent and timely service to them and their customers.
“Technology, and the further integration of this into our and brokers’ businesses, will be a major consideration for the industry over the next five years – customers expect banks to be technology leaders and to make it simple for them to access banking services.
“Suncorp Bank prides itself on being at the forefront of the industry and is committed to investing in new technologies that will bring benefits to both our brokers and customers, streamlining our systems and enabling greater customer convenience,” Steven concludes.
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