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‘We need surety’: Aggregators double down on clarity call

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The Adviser

Broking groups have presented a unified front in their appearance before ASIC, calling for a standardised approach to expense verification.

Aggregators Australian Finance Group (AFG) and Connective, as well as broking franchise group Mortgage Choice, have appeared before the Australian Securities and Investments Commission (ASIC) in its second round of public hearings regarding its update to responsible lending guidance (RG 209). 

All three broking groups renewed their calls for greater clarity in ASIC’s guidance, particularly in relation to the verification of living expenses.

Mortgage Choice CEO Susan Mitchell noted the disparity in the expense categorisation methods used by lenders, which she said complicates the home loan application process for brokers and their customers while also increasing the likelihood of error.

 
 

“What happens is you gather the expenses and you take them and have to rearrange them for a particular lender, and that introduces the opportunity for there to be an [unintentional] error,” she said.

Ms Mitchell highlighted that there was a LIXI Working Group in 2015, which involved stakeholders from across the industry, which agreed 12 expenses categories should be used (however, this is expected to be expanded out to 19 categories in due course), but these lenders later reneged on their commitments and applied their own categorisation methods.

“We [agreed on] a standard, but the lenders don’t adopt the standard,” she said.

“At the end of the day, you have to put the expenses in the categorisation that the lender requests so that [a broker’s] customer can complete the application and get the funds.”

The brokerage CEO said she would welcome assistance from ASIC to enshrine a new standard, but stated it should be designed and developed by the industry.   

“I would be happy to be prescriptive in the area, that we come up with an industry standard and everyone adopts the industry standard, as opposed to you determining what it is,” she said.

“It might be better to let LIXI come up with that standard.”

Further, speaking to The Adviser following his appearance before ASIC, Connective director Mark Haron noted that clarity in ASIC’s guidance is particularly pertinent in light of recent developments.

Mr Haron pointed to the Federal Court’s decision to dismiss ASIC’s case against Westpac, in which the corporate regulator alleged that the bank had breached its responsible lending obligations in relation to its supposed reliance on the Household Expenditure Measure (HEM) to assess home loan serviceability.

The director said that greater clarity would provide brokers with legal protection, claiming that under current arrangements, stakeholders (including the Australian Financial Complaints Authority (AFCA]) possess different interpretations of responsible lending.

“I think what’s key for the industry is to have that level of surety around it so that, from a legal standpoint, we know that we are meeting our legal requirements in respect to responsible lending,” he said.

“[It] will also be vitally important in terms of brokers’ dealing with AFCA, where AFCA seems to have a different understanding of responsible lending than seems to be the current situation with the current RG 209.”

He continued: “A great example of that is the Westpac court case. ASIC said, ‘These are our rules,’ and the court said, ‘Those rules aren’t very good. 

“A broker is not Westpac; we dont have the money to be able to take on ASIC in court like that. And thats what worries me and why Connective, and a number of many others in the industry, are working hard on this consultation process with ASIC.”

Mr Haron also expressed support for greater consideration of a borrower’s propensity to alter their spending habits after a home loan is approved.

The Connective director stated that a borrower’s discretionary spending should not be forensically scrutinised in cases where their core expenses make up a small proportion of their overall income.

“If you take that as a percentage of their income, and its low – regardless of how much theyre spending above and beyond those core costs – it shows that theyve got a lot of disposable [income] and discretionary income available to them,” he said.

“We dont need to do forensic research on all their other expenses and try and explain how regularly they spend $4.50 on a cup of coffee.”

AFG’s general manager of industry and partnership development, Mark Hewitt, echoed Mr Haron’s sentiment, adding that borrowers generally prioritise their mortgage repayments ahead of other expenses.

“One of the biggest motivators [of an Australian] is to buy and own [their] own home. Its an extremely strong motivator,” he said.

“People will forego a lot of things and a lot of pleasures in order to stay in their own home and keep their family under a roof. 

“I am a big believer in people with a proven history and of good character doing what is necessary to stay in their house.”

ASIC’s second round of public hearings have now concluded, with the corporate regulator expected to publish its new guidance before the end of the calendar year.

[Related: ‘No meaningful difference’ in quality of broker loans]

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Charbel Kadib

AUTHOR

Charbel Kadib is the news editor on The Adviser and Mortgage Business.

Before joining the team in 2017, Charbel completed internships with public relations agency Fifty Acres, and the Department of Communications and the Arts.

Email Charbel on: Charbel.Kadib@momentummedia.com.au

Comments (15)

  • Almost Humurous if it wasn’t R Saturday, 24 August 2019
    These are the exact issues I faced with AFCA and a ridiculous complaint from a delinquent litigant. We went beyond what was expected of a broker and negotiated with creditors and stopped a bankruptcy and mortgage foreclosure. After the client lost her job 5 years after writing the loan, she put a complaint in. AFCA found the budget the client complted was insufficiently examined which was not a requirement 5 years ago. Ruling was in the clients favour. Outcome - repay all Commissions.

    Outcomes and putting today’s non uniform and loose advice on expenditure to loans 5 years ago! Such a good example of a well performing financial services industry!
    1
  • Yes, Mark H is quoted as referencing Westpac in this article but this is the huge elephant in the room. The Westpac decision - as it currently stands - turns the whole concept of verification of living expenses on its head!

    We can talk about expense breakdowns etc as much as we want but ASIC would be crazy to issue the new RG209 while we have a Court decision that makes it very clear that verification against an average is perfectly acceptable as are mathematical models that measure likelihood of default.

    Everyone including me was quick to urge caution last week on Westpac - don't jump until the dust has settled - but the judgement represents a MASSIVE departure from where ASIC-led thinking has been taking us in recent years.
    1
  • 3 heads of broker groups all agreeing to continue with the collection of an arbitrary living expenses figure... great... but instead of 12 categories, let's increase this to 19, so long as every lender agrees to use the same 19 categories... and we all keep tumbling down the rabbit hole to Wonderland...
    Enter 'open data'...
    And if 80% of people spend what they earn but serviceability is calculated at 2.50% greater than the actual interest rate, then surely none of these people would qualify to get a loan.
    My guess, if borrowers were forced to pay the assessment rate today, at least 50% would fall into financial hardship, so what is the point of the assessment rate? This does NOT protect the borrower from entering into a debt contract.

    Too much weight is been given to Living Expenses, which are variable and easy to increase/decrease.
    Instead we should be focused on the facts that we can prove, like income & current debt repayments/conduct. Then create some standard rules for assessment based on these facts that are in line with an industry definition of Mortgage Stress. For example, (and not thoroughly thought through, just an example) the maximum loan amount:
    Single - maximum actual loan repayment cannot exceed 40% of net income
    Couple - maximum actual loan repayment cannot exceed 35% of net income
    Per child, deduct a percentage off the current maximums

    And if you as a borrower believe you can afford more, then you need to prove this by way of detailing your expenditure and annual savings, so those who earn a heap but clearly spend less than 50% of their net income on living expenses, have the ability to increase their borrowing power by supplying proof by way of savings account statements.

    Bring in maximum Loan to Income Ratios, bring in maximum ancillary debt repayments as a percentage of your net income (E.g. 10%), bring in overall Debt to Service Ratios, to ensure we are protecting those who may be vulnerable, those who are on a low income level without much room to move. But for heavens sake, stop the intrusion into the lives of every borrowers privacy.

    Pro Broker
    2
    • Or we just return to what worked perfectly well for years, HEM as a default min living, plus fixed expenses & a reasonable buffer on the interest rate. When you objectively review the data, this is honestly the most sensible approach for everyone (customer/broker/lender). & it's basically what the court ruling has backed.

      Everyone loses with all the silly changes that have occurred & are being recommended going forward.

      Spartacus
      3
    • Pro Broker

      It would be much easier to do away with all the Responsible Lending Obligations and the NCCP Act and get the borrower to provide a Statutory Declaration under the Oaths Act that they can afford the loan they want.

      Problem solved.
      2
  • Only 19 expense categories to keep track of and quantify, surely we can do better than that; why not make it 50?
    6
  • Rado Financial Services Tuesday, 20 August 2019
    Having spent in excess of 40 years in Banking & Finance, i've been sitting back with astonishment of how such a " Simple monthly Budget " for consumers ", has baffled both the Lenders & Aggregators & Regulators?? Really... Let's please go back to monthly actual expenditure and look at what is going to change going forward, financially, and please, leave the Borrowers to take full responsibility for their discretionary cashflow, and stop placing all the responsibility back onto the Broker. Happy to sit down with any of you to have a professional informed discussion. Let's sit down and go through a template line by line...Brokers do not have crystal balls and can not forecast what may or may not happen in 6 or 24 months time? Lenders today have become so " Risk Averse " that they have stopped being commercial in the way they do business. The Regulators are not helping...
    5
  • What exactly is wrong with using some sort of index to standardize living expenses. As the westpac v asic case has already outlined it is ridiculous to think a borrower will not make lifestyle sacrifices to ensure they meet their loan commitments. Stop trying to complicate everything, you are just making a huge mess that will lead to massive problems for all stake holders. Just get someone with common sense to make a decision and stick to it. Also for crying out loud stop with all these pointless reviews and investigations! the Australian mortgage market is strong and borrowers are hugely protected they don't need to be treated like children.
    3
  • Look let's be honest, in colloquial terms, the current Living Expense environment is just a huge clusterf*ck...
    14
    • Couldn't agree more - can you imagine training a new entrant to the industry and trying to explain all this dribble - a real headf*ck !
      2
    • Brilliant!! Clint Eastwood would be proud.

      Spartacus
      0
  • Cranky Old Broker Tuesday, 20 August 2019
    Bang on Mr Hewitt. Enforce some scrutiny on the unsecured lending segment as this, in my experience, is where mortgage stress originates
    8
    • So true, when was the last time you saw a Mortgage in stress because of the Mortgage itself - A mortgage becomes stressed when clients are spoon feed easy unsecured credit !!!!
      2
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