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Brokers warn of rising channel conflict behaviours

by Annie Kane8 minute read
Brokers warn of rising channel conflict behaviours

Discounted interest rates and cashback incentives are being increasingly used by lenders to retain refinancing clients, sometimes at the detriment of the consumer, brokers have revealed.

With more and more borrowers looking hard at mortgage repayments and considering refinancing ahead of the Reserve Bank of Australia’s first rate increase for more than a decade, brokers are warning that several banks have begun exhibiting channel conflict behaviours that are sometimes not in the best interests of mortgagors.

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brokers on cashback channel conflict

AUTHOR

Annie Kane is the managing editor of Momentum's mortgage broking title, The Adviser.

As well as leading the editorial strategy, Annie writes news and features about the Australian broking industry, the mortgage market, financial regulation, fintechs and the wider lending landscape.

She is also the host of the Elite Broker, New Broker, Mortgage & Finance Leader, Women in Finance and In Focus podcasts and The Adviser Live webcasts. 

Annie regularly emcees industry events and awards, such as the Better Business Summit, the Women in Finance Summit as well as other industry events.

Prior to joining The Adviser in 2016, Annie wrote for The Guardian Australia and had a speciality in sustainability.

She has also had her work published in several leading consumer titles, including Elle (Australia) magazine, BBC Music, BBC History and Homes & Antiques magazines.  

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