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LMG has reimagined how aggregators partner with their businesses to reflect the many different ways brokerages want to operate.
Most notably, LMG’s flexibility - delivered through our services, cutting-edge software solutions and specialists’ expertise - helps brokers focus on what matters most to modern-day success: their clients.
LMG Group Executive Chairman Sam White said the move to greater choice for businesses was the next step in the evolution - or rather ‘broker-lution’ - of the industry.
“The ‘one size fits all’ approach to supporting businesses is outdated. Not every business owner wants to operate in the same way,” said Mr White.
“Through extensive consultation, we’ve developed different models for businesses that place more choice in the hands of brokers. We believe brokers should have more say in how they grow with their aggregator, with service plans that better reflect how they want to operate, scale-up, diversify and become more productive.”
LMG has defined three distinct models to help businesses succeed.
Member
LMG’s Member Plan supports business owners to work more efficiently and lessen the time between lead and lodgement.
Members’ businesses are driven by the multi-award-winning platform MyCRM.
MyCRM takes care of brokers through built-in compliance solutions that cover the end-to-end client experience. From the Hello Pack that introduces the broker to the client, the Best Interests Duty (BID) Notes Helper that keeps the engagement compliant, through to the sophisticated Game Plan report, MyCRM offers brokers a safe and efficient Kaizen-driven blueprint.
MyCRM also supports lifelong relationships with clients and converts more leads into clients through automated marketing solutions for Members:
- Nurture enables brokers to stay top of mind and keep potential customers warm. An auto-generated email is sent every 2 weeks, tailored to their situation until the customer is ready to engage the services of the broker, saving brokers 7 hours per month.
- Stay in Touch builds the lifetime value of customers through automated customer emails at key milestones. Stay in Touch saves brokers on average 3 hours of time per month.
Automation is integral to modern broking, keeping past and prospective clients close while brokers focus on customers who are lodging right now.
Following onboarding, daily online training sessions help brokers and the support teams keep up to date with MyCRM’s existing and new features so businesses take full advantage of the platform.
Brokers also have access to a Compliance Coach in their state who they can ask anything from general regulatory assistance through to seek file-specific guidance.
Members can also leverage the expertise of a dedicated support manager to deliver a superior client experience, explore new revenue streams through diversification and keep your clients engaged through automation.
Partner
The Partner Plan helps business owners accelerate business growth and profitability with all the efficiencies and automation of the Member plan, with the addition of specialist training and hands-on support to optimise business processes, build new revenue streams and leverage the LMG’S technology.
LMG’s Broker Success Managers (BSMs) are trained in Kaizen and Lean Six Sigma principles - every BSM is Yellow Belt certified or training for their Green Belt in Kaizen Through one-on-one monthly business planning sessions and process mapping workshops, the BSMs help brokerages optimise business processes, build new revenue streams and leverage the technology.
Partners also receive support to scale-up their operations for growth. LMG’s in-house talent acquisition specialists have the industry’s best connections and strategies to recruit new staff members while our offshore capacity-building solution links highly-trained Blueprint specialists with the Partner’s existing team to validate and process files faster.
Businesses which choose the Partner service plan are also strengthened by the tools to attract and retain more clients. LMGs suite of industry-leading suite of marketing solutions include a fully-optimised business website, LMG’s game-changing customer satisfaction and review platform, a personalised lead capture and qualification tool and cost-effective social media marketing programs.
Loan Market
Loan Market is LMG’s consumer brand model.
It’s an extension of the Partner plan, allowing business owners to leverage the trust of the 29 year-old award-winning Loan Market brand along with high-touch ‘done-for-you’ marketing support.
Unlike other franchise models, this service plan gives business owners the freedom and flexibility to run their operations as they want, whilst upholding the integrity of the brand
Loan Market also leverages its relationship with affiliate and Australia’s largest real estate network, Ray White. LMG fosters referral partnerships so Loan Market brokers can be introduced to more buyers and sellers who are active in the market.
In addition to leads from Ray White, the Loan Market service plan comes with the ability to opt-in for Loan Market leads from Day 1.
Making Broking Brilliant
Mr White said LMG was committed to ‘making broking not just better, but brilliant’.
“We’ve created an environment where all brokers can feel at home, in a partnership where they - not their aggregator - choose how they run their business,’’ said Mr White.
“We’re leading a broker-lution and welcoming all good brokers to be part of it.”
To find out how LMG can support your ambitions, contact the team at LMG today.
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