Login
ISCOVER
NAB launches online accreditation and training platform to streamline broker education
Advances in digital tools and technology are creating new opportunities for the mortgage broking industry, allowing brokers to work faster and deliver greater value to customers.
As part of its commitment to providing clarity, consistency and better support to brokers, NAB has launched an online learning and business knowledge platform that will cut the time it takes for mortgage brokers to become accredited to write NAB lending products by up to two weeks.
Digitisation of the broker experience
NAB’s Executive Broker Distribution, Phil Waugh, said the online learning portal digitises the accreditation process for both NAB and Advantedge to ensure a consistent training experience and assessment for brokers.
“Our platform will support brokers in the current digital finance environment, where technology advancements are creating demand for new sets of broker skills. New priorities mean new ways of delivering the broker education journey with a focus on clarity, simplicity and innovation,” Mr Waugh said.
NAB and Advantedge-accredited brokers who use the platform will have ongoing access to an individual learning profile that monitors the content they have completed, even if they switch Aggregator in the future.
“The platform will give brokers access to comprehensive information and training regarding our products, procedures and policies, along with targeted final assessments. They will be able to undertake NAB and Advantedge accreditation training 24/7, at a time that suits them. This flexibility means brokers will be able to complete their accreditations much more quickly – giving them more time to spend with their customers,” Mr Waugh said.
Helping brokers navigate regulation and industry change
The platform was developed in collaboration with Alffie, a Melbourne-based supplier of digital training and Registered Training Organisation, with input from industry partners, Aggregators, and brokers to provide a standardised approach of training and assessment for the industry. Alffie CEO, Paul Licuria, is excited to partner with NAB and the ongoing training and development opportunities this affords the broking industry.
The initial rollout prioritised NAB’s residential accreditation training process, with Advantedge white label accreditation training following shortly after. The portal will also give brokers access to CPD-approved regulatory and compliance modules, skills-based training and industry best practise learning materials, and will be used to update brokers new NAB initiatives in digitalising home loan processes.
The release of the new education platform forms part of NAB’s continuing investment in tech and innovation, with $1.4 billion being invested to support greater innovation and automation across the bank.
“We constantly listen to broker feedback, and as the bank behind the broker we are continuing to invest heavily in training and education initiatives to raise the professionalism of the industry and support brokers in finding simpler, faster and more digital ways to do business,” Mr Waugh said.
NAB’s Head of Strategic Partnerships, Nicole Triandos said Aggregators and brokers have been asking for education options that would speed up the accreditation process.
"We have listened and are excited about a new era in the digitisation of the NAB and Advantedge accreditations processes. We can also communicate with brokers directly and digitally through the platform, allowing us to deliver educational and business initiatives quickly,” Ms Triandos said.
“As the Bank behind the Broker, I am excited about the possibilities the platform will bring to ensure a faster accreditation process for Aggregators and their brokers who choose to partner with NAB.”
JOIN THE DISCUSSION