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ISCOVER
Jessica Darnbrough
Homeside is starting to make significant in-roads towards improving its broker proposition and service, a new survey has found.
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Of the 942 brokers polled in Homeside’s service survey, more than two thirds believe the bank has improved its broker interaction – 12 per cent more than last quarter.
In addition, almost 40 per cent of brokers feel Homeside has made significant improvements in its turnaround times – with the bank now meeting industry expectations.
NAB has had the edge over its competitors in terms of pricing for some time, however, its latest quarterly broker survey shows it is now starting to gain traction with its turnaround times and customer service.
Broker Sam Ayliffe said the bank had made significant improvements to its broker proposition over the past quarter.
“NAB has worked hard to make their system work in the way that brokers want it to work,” he told The Adviser.
“Turnaround times have been very good and credit decisions have been very consistent at NAB.”
