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The Word: What have been the biggest challenges you’ve found when refinancing?

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As millions of borrowers roll off their fixed rates, many are seeking to refinance for a better deal. However, some borrowers are facing hurdles. This month we ask... What have been the biggest challenges you’ve found when refinancing?

Complex and drawn-out

BETWEEN SERVICEABILITY issues, poor quality consolidations showing multiple late payments on credit cards etc, outgoing lenders having up to 30 business days to process discharges, and crudely competitive internal retention teams, there is a lot that can go wrong in the current market for refinances.

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