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The global credit intelligence company has announced a new senior appointment in order to strengthen growth in the Asia Pacific.
Pepper Advantage has announced the appointment of Clive Kirkpatrick to its global executive team as the head of operational fulfilment, effective 1 January 2024.
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Mr Kirkpatrick will be responsible for leading the Pepper Advantage Hubs and will take over the role from Aaron Milburn, who is currently based in Jakarta as managing director of Pepper Advantage Indonesia.
The company stated that Mr Kirkpatrick’s appointment “signals Pepper Advantage’s commitment to developing the Pepper Advantage Hubs, which provide offshoring options for clients and businesses to help them grow their teams and operations remotely and efficiently”.
Mr Kirkpatrick carries over 30 years of experience in banking and financial services, both in domestically and internationally. Additionally, he has worked in management positions at St.George Bank and the Yellow Brick Road Group.
Based in Sydney, Mr Kirkpatrick also serves as director of Bula Outsourcing Pty Ltd and deputy chair of the Finance Brokers Association of Australasia (FBAA).
In his role of head of operational fulfilment, Mr Kirkpatrick will be at the helm of the development and growth of Pepper Advantage’s global offshoring centres in Fiji and Indonesia.
Pepper Advantage noted his familiarity with the company’s operations as he was appointed non-executive director of the Pepper Advantage Hubs, both Fiji and Indonesia, in November last year.
Fraser Gemmell, group chief executive, Pepper Advantage said: “The global business process outsourcing (BPO) market is estimated to grow between 4 and 5 per cent annually over the next five years, with volumes projected to reach US$440 billion by 2028.
“Our BPO offering presents a huge opportunity for Pepper Advantage and Clive’s skills and experience will be instrumental in driving further growth. His dedication to providing the highest level of data-driven customer service matches our own.
“I look forward to working with him as we continue to expand the Pepper Advantage Hubs to financial and non-financial clients around the world.”
On his appointment, Mr Kirkpatrick said: “Pepper Advantage’s commitment to developing the most advanced data and technology to support clients and enhance customer service sets the company apart.
“I’m thrilled to be joining at this exciting juncture and look forward to growing the Hubs together with the talented teams in both Fiji and Indonesia.”
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