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The 15th annual Third-Party Lending Survey has launched, with mortgage and finance brokers being called up to review the performance of lenders this past year.
Broker Pulse – the lending insights division of Agile Market Intelligence – has opened its Third-Party Lending Survey, a major annual survey that asks brokers across Australia to evaluate the performance of lenders that they have worked with over the past 12 months.
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The survey asks brokers to assess lender performance across 17 attributes that encompass the lender’s entire offering to the third-party channel. These include turnaround times, channel conflict, service, technology, products, communication, education, service, and support, among others.
The results of the survey are used to compile the Third-Party Lending Report, a diagnostic tool that identifies expectation shortfalls, service quality trends, and constructive feedback from mortgage brokers.
The report aims to help lenders understand their strengths and weaknesses and provides them with an opportunity to improve their offerings for brokers.
Respondents have until Tuesday, 30 April 2024 to complete the survey.
Agile Market Intelligence commercial director Oliver Stofka said the survey offers an opportunity for brokers to provide detailed feedback to lenders and underscores the value of this data in effecting positive change.
“Lenders look at the Third-Party Lending Report to gauge how brokers perceive and rate their products and services. This helps them design and implement their broker strategy and offering for the next 12 months and beyond,” he said.
“In addition to exploring their monthly Broker Pulse results, this annual Third-Party Lending Report offers lenders an opportunity to reflect on broker feedback across their entire business from product, credit, support, BDMs and technology.
“This survey is a chance for brokers to communicate their sentiments directly to the decision-makers at these lenders so they can improve their offering to the third-party channel.”
At the completion of the survey, respondents will be able to enter a prize draw for an opportunity to win a share of $10,000 in prizes in response for being part of this important industry initiative.
The key findings of the Third-Party Lending Report will also be published in The Adviser magazine later this year.
Click here to complete the 2024 Third-Party Lending Survey by Tuesday, 30 April 2024.
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