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Learn what to automate to save time, minimise errors, and deliver a better client experience.
As a mortgage broker, your time is your most valuable asset. The more efficiently you can process deals, the better you can serve clients, grow your business, and maintain work-life balance.
Mortgage brokers face a constant juggling act: managing client expectations, navigating lender requirements, and ensuring deals progress smoothly. The good news? Automation can be a game-changer, allowing brokers to get more done in less time, minimise errors, and deliver a better client experience.
The goal isn’t to automate everything but rather to free up time for what you do best: sales, strategy, and service. Let’s dive into some opportunities to harness automation in your brokerage and how tools like BrokerEngine Plus can make it easy.
1. Streamline task management
Managing tasks for multiple clients can quickly become overwhelming. Workflow automation helps key actions like document collection happen on time. With BrokerEngine Plus, you can use intuitive workflows tailored to your clients’ needs to provide reminders and triggers to keep your deals progressing smoothly.
2. Simplify client communications
Keeping clients informed throughout the mortgage process is crucial. Automated systems can send timely updates, reminders, or status changes to help facilitate a smooth journey. BrokerEngine Plus excels in this area by allowing brokers to design bespoke client journeys, ensuring a consistent and tailored experience for each customer.
3. Make document collection easier
Chasing client documents, requesting missing information, and managing uploads manually are common roadblocks that can turn into a massive time suck for brokers and their clients.
BrokerEngine Plus simplifies this using a secure client portal where clients can upload necessary documents from any device. This helps reduce back-and-forth emails and saves valuable time for everyone involved.
4. Track deals and provide real time updates
Clients value transparency. Keeping track of deal stages and communicating progress is critical to maintaining trust and managing client expectations. Automation can take the guesswork out of the equation, sending clients real-time updates as key milestones are achieved. This will keep them informed and reduce the need for adhoc progress-check calls.
BrokerEngine Plus offers a central dashboard to track deals, provide notifications, and ensure everyone stays aligned throughout the process.
5. Collect testimonials and reviews
Happy clients are often your greatest marketing asset. Post settlement is the perfect time to ask for reviews on platforms like Google or Facebook, but many brokers let this opportunity slip through the cracks.
BrokerEngine Plus can do the heavy lifting for you, with automated post-settlement emails, prompting satisfied clients to leave a review. Over time, this can help build a strong collection of testimonials to attract new business.
6. Request referrals
The post-settlement stage is also a great time to ask for referrals. A well-timed automated email can gently encourage clients to refer friends or family. BrokerEngine Plus can automate referral requests, helping you tap into word-of-mouth growth effortlessly.
7. Schedule periodic loan reviews
Retaining existing clients is just as important as acquiring new ones. A key facet of client retention is a thorough mortgage review process. Your systems should be set up to trigger client reviews on a periodic basis and prior to key dates like their fixed rate expiring soon.
These reviews will help keep you front of mind, maintain client relationships and demonstrate your ongoing value as a broker.
Why automation matters
Automating tasks helps mortgage brokers lighten their workload, improve accuracy, and enhance the client experience. This creates more time for high-value activities like building relationships and growing your business.
To make automation work, you need the right tools. BrokerEngine Plus is designed specifically for mortgage brokers, offering powerful features to streamline your operations and boost efficiency. Say goodbye to bottlenecks, close deals faster, and deliver an exceptional experience for you and your clients.
Ready to see it in action? Book a demo today and discover how with BrokerEngine Plus the road to scaling your mortgage broking business has never been smoother.
Supporting you throughout your broker journey
Explore our downloadable ebooks for valuable insights into the latest opportunities.
Get the inside track on building the referral network that could be the difference maker for you as a mortgage broker in our guide to building your referral network.
Discover our 8-step plan to take the leap and become a self-employed mortgage broker in our guide to starting your own mortgage brokerage.
Learn the strategies and tactics used by some of Australia’s most successful brokers in our guide to high performance broking.
Contact us for more information about how we can support you throughout your journey.
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