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The brokerage has attributed the surge in residential loans to brokers scaling their businesses and the expansion of its broker community.
Retail mortgage brokerage Loan Market has reported an average 37 per cent year-on-year increase in residential loans across each state between January 2024 and January 2025.
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The company said the sharp rise demonstrated its “commitment to helping brokers grow their businesses and deepen client relationships”.
Brokers in South Australia and the Northern Territory led the growth with an 82 per cent increase in receipted volumes, followed by Western Australia at 69 per cent.
NSW and the ACT delivered a 49 per cent uplift, while Queensland saw a 25 per cent rise. In Victoria and Tasmania, residential loans rose 15 per cent.
The brokerage said that it is also home to the most productive brokers in the industry, who settle 66 per cent more loans per year than the average broker.
Loan Market also said that its brokers hold the highest average client Net Promoter Score (NPS) in the industry at +99, which it said was a “reflection of the strong, trust-based relationships they build with clients”.
Commenting on the results, Loan Market CEO David McQueen said: “We focus on helping brokers grow stronger, more sustainable businesses that serve more clients and these results show that’s exactly what they’re doing.”
McQueen highlighted the role of Loan Market’s brand in a competitive lending market.
“Brand is one of a broker’s biggest assets. It builds trust, creates visibility and gives clients confidence from the very first interaction,” he said.
“And, as competition heats up as the volume of brokers grows, brokers who leverage a strong, trusted brand have a clear advantage.”
He also credited Loan Market’s broker support program for allowing brokers to scale their businesses.
“Brokers thrive when they have the flexibility to run their business their way, backed by real value – not limitations,” McQueen said.
“That’s why Loan Market offers a support plan without the typical franchise lock-ins. There are no lock-in contracts, no exit penalties, and brokers keep their trail if they choose to leave.
“We know we have to earn the trust and loyalty of our business owners and their teams every single day – and we don’t take that lightly. That’s why we back our value, not lock business owners in.”
Fuelling success for new brokers
Loan Market also released the results of its first cohort of Elevate program, a six-month development program for business-owning brokers servicing 75–100 customers a year.
The program, led by Michael Karpathakis, increased the settlement figures of its graduates by an average of 45 per cent.
Loan Market said that the fortnightly coaching sessions with Karpathakis focused on helping brokers overcome pain points in their businesses.
[Related: Loan Market brokers achieve strong client satisfaction score]
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