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ISCOVER
Staff Reporter
Refund Home Loans’ aggregator, Choice, has reaffirmed its commitment to the group and its brokers.
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Choice Aggregation Services chief executive Stephen Moore told The Adviser that the aggregator had already written to Refund franchisees to reaffirm that Choice would continue to provide aggregation services to Refund brokers.
Yesterday, The Adviser revealed that Refund Home Loans had gone into voluntary administration, with the administrators currently looking for a buyer.
“Obviously, we are disappointed to hear that the step has had to be taken to appoint an administrator to Refund and we understand the anxiety that may cause its franchisees,” Mr Moore said.
“But we are a people business and the relationships we have with individual brokers are enduring relationships; I felt it was important to state that we are committed to continuing that relationship and standing by Refund brokers through this period.
“We also know that the fundamentals of the broker industry remain very strong and we at Choice are committed to continuing to play a critical role in our industry.
"I confirmed with Refund brokers that while Refund continues to conduct business we will continue to support Refund and its franchisees with our aggregation services.
“In addition, Refund brokers' authority as BLSSA Credit Representatives and Refund’s authority as a BLSSA Corporate Credit Representative will continue – so Refund brokers can continue to provide mortgage broking services to their clients.
Mr Moore encouraged any Refund broker to contact him, their Choice partnership manager or their state manager to discuss how the aggregator can continue to support them individually.
In addition, Mr Moore said Choice had been in contact with the administrator and was seeking to work with them in relation to the ongoing conduct of Refund’s business.
