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Jessica Darnbrough
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St George’s new general manager broker has hit the ground running with changes to the bank's third party operation already under the microscope.
Just four days into his new role, Clive Kirkpatrick told The Adviser he had already spoken to the bank’s leading business partners to find out what they want from the lender.
“We are currently collating the results and will look to act on this information as soon as possible,” he said.
According to Mr Kirkpatrick, some areas needing refinement include the lender’s support team as well as its back end processes and wait times.
“We are actively employing additional BDMs at St George, Bank of Melbourne and Bank SA. We are also looking at ways to improve our brokers' access to BDMs.
“In addition, we want to make it easier for brokers to do business with us. Yesterday, I was out at Parramatta where a lot of our back-end staff work and I was liaising with them on ways to improve the systems and processes.
“We will be unveiling a new project next week that will reveal exact what areas need improvement in the back-end systems.”
