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ISCOVER
Staff Reporter
Aussie has the most highly qualified team of any large mortgage brokerage in the country, the company has claimed.
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According to a company statement, all of Aussie’s brokers have, or are in the final stages of, a Diploma of Financial Services (Mortgage Management), with the entire Aussie Sales leadership team now also holding this Diploma.
“No other major brokerage has achieved this level of qualification” executive director James Symond said.
“Ensuring all of our brokers are diploma-qualified underpins our commitment to provide the best possible service to our customers.
“By linking the significant learnings from the Diploma with our proven Academy Program which includes mentoring, on-the-job coaching, training and skill development, we are ensuring we are leading the market providing a quality service offering. It gives customers peace of mind with the knowledge their broker has the highest level of expertise to help them with their property purchase. We want all customers to ask their broker if they are qualified to offer advice, and to check they are a member of an industry body with consumer advocacy at its heart like the MFAA, as is the case with Aussie.”
Aussie broker Whitlam Malkoun agreed with Mr Symond and said completing the diploma helped him to realise that growing his business revolves around the customer and not the transaction.
“I was more aware of working on my business and not just in my business and it gave me a renewed confidence. I am now focussed on always approaching my business in a different and more productive manner, keeping the customer at the centre of it and focusing on growth,” he said.
