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ISCOVER
Staff Reporter
One of the big four banks has re-launched its website on the back of extensive feedback from the third party channel.
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NAB Broker general manager distribution John Flavell said the new website, www.nabbroker.com.au, will allow brokers to be more mobile by providing a consistent user experience, regardless of the device they use to access the site.
"The new website will give our broker partners flexibility, convenience and choice to interact with NAB how and when they want," Mr Flavell said.
"Whether accessing the website via a PC, tablet or smart phone, brokers can easily and consistently use all of the features of the website from any device."
The new NAB Broker website also provides complete application tracking via tablet and mobile devices.
"We listened to brokers to really understand what features would be useful and this informed our design. Mobility was a key theme that kept arising in the broker feedback," Mr Flavell said.
"The website will help our broker partners be more productive and have more proactive and informative conversations with their clients."
Mr Flavell said the new website is further evidence of NAB's commitment to helping brokers more efficiently run their business.
"We're committed to supporting our broker partners, and we understand this support is particularly important in a post-NCCP world."
The use of mobile devices is becoming increasingly popular in the industry, with a NAB Broker survey finding that nearly 50 per cent of brokers already own a tablet device, such as an iPad.
Over 90 per cent of those brokers said they use their mobile device for work purposes, with 30 per cent using it for work every day.
Of brokers who don't yet own a tablet, 49 per cent said they plan to buy one in the coming 12 months.
"With brokers spending so much of their time on the road, we saw it as a logical extension to offer this functionality on mobile devices,” Mr Flavell said.
The website will also provide a one-stop shop where brokers can order a valuation, lodge and track Homeside applications, check their deal status, manage their pipeline and track settlement status.
