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In 2017, Todd Duncan, author, speaker and founder of High Trust, joined host Annie Kane at The Adviser US Study Tour in San Francisco to unpack how brokers can connect emotionally with their clients and how they can best measure trust.
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Following his keynote speech at AREC 2019 in Queensland earlier this month, Todd joins Annie once again for an episode of In Focus to discuss how brokers can be a purveyor of knowledge, the questions that can get a client thinking differently about the borrowing experience, and reveals the single biggest sales discipline that brokers can harness to better connect with clients.
In this episode, tune in to find out:
- His advice to brokers wanting to “future-proof” their careers following the royal commission
- What it means to work in the best interests of your clients
- How the US broking model may shift to mirror a more Australian structure
Articles of interest:
The one question you need to ask clients
Brokers will need to become ‘mortgage advisers’: Fintech head
Tech won’t make brokers obsolete, says futurist
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