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One of Australia’s major lenders has significantly enhanced its iPad app, allowing its top brokers to download free property profile reports by RP Data.
Yesterday, Westpac announced it would give its Advantage Plus and Platinum brokers access to the free reports in a bid to enhance the bank's service proposition.
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Brokers will also have access to online resources including up-to-date Westpac product specifications, Premier Advantage Package brochures, general insurance information and a mortgage journey guide to assist customers.
“We were the first major bank to launch a broker-specific iPad application, and today we are delighted to be able to provide more great benefits to brokers through our partnership with RP Data,” Westpac’s general manager for mortgage broker distribution, Tony MacRae, said.
“Not only have we taken the whole service proposition and customer home loan journey and translated this to a mobile application, we want to add the tools and information that further strengthen a broker’s proposition as a key home ownership consultant.”
The 'Broker Hub Toolkit' was developed to help brokers have more needs-based conversations, ranging from speaking with a client about potential properties and suburbs to running reports on prospective postcodes or ordering valuations.
“We have developed the Broker Hub Toolkit in conjunction with the RP Data team and the reaction we have [seen] from the 4,000 brokers who have downloaded the app suggests Westpac understands the importance of mortgage customers' use of mobile devices.”
