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A lot of brokers who are starting out might find they need assistance in getting loans through to settlement. There are two ways to do this: recruit support staff or outsource the functionality to an admin company.
As a broker, our role is to sell and build relationships, but getting stuck in the back office trying to get a loan approved takes us away from our first and foremost priority.
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Using outsourced staff to fulfil that function could be a great way to do it, as you can minimise or maximise such usage in respect of how busy you are. Having permanent staff to fulfil this function could prove harder if your flow of business is very up and down as it is an ongoing cost. Therefore, it really comes down to how you view your business, your growth and your capacity.
Personally, I find that having in-house staff forces me to win new business and grow accordingly.
My humble opinion is that having your own staff is more beneficial, as I believe you have the opportunity to work closely with your people and get them to grow within your business, and maybe one day become brokers for your company.
Having staff working for me over the last six years has proven valuable not only to my business, but also to my clients, as it has been viewed as a stable environment.
Having staff working with you every day means they will know how you want them to deal with your clients, and also how you want them to grow within their roles.
For me, it has been amazing to see how my clients have become so close to my staff and trust their judgement and input as much as they would trust mine. This has subsequently given me back time, as clients have been comfortable to ask questions to my staff and allow them to assist, which means I just have to overview the outcomes.
I don’t believe outsourcing is a bad option – I believe it has its place and can prove very beneficial for some companies. But in my case, I want to build a sustainable business with people that I truly know, and therefore it made more sense to have people that work for my business only.
Ruan Burger, managing director, TIME Home Loans
Ruan Burger has been in the mortgage broking business for nearly a decade, starting out in the booming town of Gladstone after working in the banking industry for many years. He formed Time Home Loans early in 2013 after moving to Brisbane and the business has grown significantly since then.
Ruan is a nationally recognised member of the MFAA. During his career as a mortgage broker, Ruan has won – and been a finalist in – several awards. He won the MFAA Mortgage Broker of the Year award in 2012 and 2013 as well as the MFAA’s Award of Distinction in 2012 and was a finalist for the MFAA’s Credit Adviser award in 2014.
Ruan believes it is his ‘love of the game’, his strategic alliances and colleague morale that promote his business as a leader in the field.
