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Company profile: FAST

by Reporter11 minute read
The Adviser

FAST is a natural home for business-minded brokers looking to stay ahead in an ever-changing market

Established in 2000, FAST is one of the largest mortgage aggregators in Australia, with over 1,200 brokers nationwide.

With a commitment to business excellence, FAST concentrates on supporting brokers to adapt and excel in a dynamic market.

While some aggregators focus largely on residential lending, FAST looks beyond the traditional role of the mortgage broker with a commitment to helping brokers leverage diversification as a means to grow.

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With a clear value proposition and an unrivalled reputation across residential, commercial and asset finance, FAST is a natural partner for brokers looking to stay ahead through new revenue streams.

Strength in diversification

“FAST sees a sizable opportunity for brokers to meet the growing needs of their clients. The key to success is attributed to identifying and meeting their clients’ residential, commercial and business lending needs.

“FAST brokers have access to a comprehensive and diverse panel that includes 35 lenders and financial services providers offering market-leading products and services,” says chief executive Brendan Wright.

Having always specialised in commercial and business lending, FAST has developed deep relationships with lenders and has a highly experienced partnership manager team to support brokers excel while exploring new business strategies.

“We also offer brokers a range of ways to diversify, by providing both specialised training modules and referral programs so brokers can meet the broader needs of their clients while integrating this capability into their business.” says Mr Wright.

The aggregator’s focus on enabling brokers to expand their services has generated over 30 per cent organic growth in settlement volumes, and over 70 per cent of the FAST broker network now offers more than just home loans.

The SME opportunity for brokers

In line with FAST’s commitment to diversification, the aggregator is focused on supporting brokers to meet the needs of the Australian business community, which it sees as a major opportunity for brokers.

“Small businesses are the engine room of our economy, and their owners – often already clients of brokers – are time-poor individuals looking for the kind of specialised service and finance guidance a broker can offer to meet their business and personal needs,” says Mr Wright.

“Being able to meet more of the client’s needs strengthens the broker-client relationship and helps support the long- term sustainability of the broker’s business.”

Expert support systems 

FAST brokers have access to specialised training and quality support in order to capitalise on new business opportunities. “We have invested significantly to ensure our partnership manager team is expertly trained and responsive to broker needs,” says Mr Wright.

Each FAST broker has access to a Partnership Manager (PM) and Partnership Support Officer (PSO), ensuring not only that their daily back-office needs are met, but that they have specialist support to drive business success.

Flexibility and investment

FAST’s competitive aggregation model focuses on flexibility, providing brokers with the freedom to only pay for services they need.

“FAST offers a performance based fee model which is customisable to suit a broker’s unique strategies and business models,” says Mr Wright. FAST also believes in the need to invest in its products and services, to ensure its brokers stay ahead.

Over $20 million has been invested into the development of FAST’s broker software, Podium. The platform helps brokers run their businesses efficiently and effectively, utilising a worldclass CRM system with multiple product search, sales and simulation tools, electronic loan lodgement and comprehensive reporting capabilities.

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