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According to Voula Kotsiras of Port Group, outsourced processing is a service that brokers are increasingly tapping into in order to better devote their time to their clients
Port Group’s loan processing is a service for mortgage professionals who require backoffice administration, loan submissions and quality control. We remove a significant part of the administration burden and costs associated with running a full-time mortgage finance broking business.
This gives brokers more time to deal with their clients and focus on generating new business. We make the process very simple for any broker and provide an alternative to hiring staff with fixed monthly costs.
It is just like having a processor within your office, but without the fixed costs.
All you need to do is quite simple.
- Send in your application.
- You will receive an automated reply to acknowledge receipt of your application.
- One of our client services specialists will email you to confirm that they are handling this particular application.
- They will review the information and documentation provided and advise if anything additional is required prior to lodgment.
- Any outstanding information or documentation will be requested from the client directly, unless you specify otherwise.
- Once all information has been received, the application will be lodged via your aggregator platform.
- Supporting documentation is supplied to the lender.
- Your client services specialist will liaise with all parties unless you specify otherwise, and include you on all email correspondence.
- Email updates on each file will occur every second day unless required otherwise.
- Once the file has settled, your client will be sent a summary of their loan, including the interest rate, repayment details etc.
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