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ISCOVER
Staff Reporter
In a bid to snare a greater share of the mortgage market, Bank of Melbourne has greatly improved its broker proposition.
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From today onwards, the bank will provide all of its accredited brokers with direct access to a business development manager.
In the past, Bank of Melbourne has worked on a segmentation model of three segments with Flame and Gold brokers having direct access to a BDM and accredited brokers being serviced and supported by Mortgage Central.
Bank of Melbourne acting state manager mortgage broking Darren Little said while the current segmentation model would not change, the bank had decided to extend its BDM support to all accredited brokers on the back of extensive member feedback.
"I'm thrilled to be able to announce BDM's for all of our Bank of Melbourne brokers. Formerly if you were an accredited broker your point of contact for service and support was Mortgage Central, we've listened to brokers who have told us that they want a more personalised relationship," Mr Little said.
"We want to support our Bank of Melbourne broker partners with a customer centric business model. It's important to our customers that brokers submit high quality applications, to do this they need a high level of support."
