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Jessica Darbrough
NAB Broker has responded to broker feedback by simplifying its documentation process.
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Effective from today, brokers that use Homeside will receive one set of merged documentation packs, rather than a series of packs.
Speaking to The Adviser at the MFAA conference in Adelaide, NAB Broker’s general manager distribution John Flavell said brokers had been crying out for a simpler loan process.
“We have been actively seeking feedback from our brokers for the past two years and we are now acting on that feedback. They told us they wanted simpler documentation packs and we have now delivered that,” he said.
“Brokers are now receiving one set of consolidated packs. This not only helps the broker, but the consumer as well.
“Moving forward, we will continue to implement strategies that make the broker’s job easier. We understand how important the third party distribution channel is to consumers, which is why we aim to be the lender of choice for brokers.”
