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A low-deposit mortgage lender has announced changes to its third-party distribution team, aimed at providing a “personalised service” to brokers.
WA-based lender Keystart has restructured its third-party distribution team around three support roles in an effort to “provide an improved customer experience” and “more personalised service” for brokers.
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The credit provider’s new broker relationship team, effective from Monday (25 May), consists of customer acquisitions manager Joe Bonarrigo, broker relationship manager Leigh Karangaroa, and broker support officers Sallyanne Campbell and Carly Keskic.
Mr Bonarrigo will head up Keystart’s customer acquisition team, while Mr Karangaroa will be responsible for broker relationships and engagement, accreditation sessions and crafting new scenarios.
Meanwhile, Ms Campbell and Ms Keskic will be responsible for escalations, broker administration, reviewing first deal submissions and handling broker support enquiries.
These changes follow the departure of Mark Windram as manager of Keystart’s broker relationships team, after almost 15 years of service with the WA-based lender.
Mr Windram has recently joined the Finance Brokers Association of Australia, where he was appointed to the newly created role of state manager, Western Australia, South Australia and Northern Territory.
In his new role, Mr Windram is particularly responsible for supporting the market in the regional and remote communities of Western Australia and Northern Territory.
During his time at Keystart, Mr Windram also served as a councillor for the town of Victoria Park in Western Australia for a four-year term, which Mr White said has helped him “understand the needs of a community – from individuals to large business”.
[Related: FBAA appoints new, multi-state managers]
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