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Two new appointments have been made to ING’s Queensland sales team to service the growing volume of Queensland brokers.
ING Bank Australia (ING) has welcomed two new business development managers (BDMs) to its Queensland sales team.
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Mandy Grabovac, who was most recently the state relationship manager at Bank of Queensland (BOQ), has more than 20 years of experience nurturing and growing broker businesses throughout the region across a range of financial institutions, including Teachers Mutual Bank, ME Bank, QT Mutual Bank, and AFG.
She joined ING in September 2024.
Ardele Hammond has also joined ING as a BDM and was most recently a mortgage broker at her own brokerage, Apple Loans Qld, a position she held for 15 years. Prior to becoming a broker, she was a BDM at Citi.
ING said that the new appointees will help service the growing popularity of the Queensland region, where ING net settlements have reportedly increased by 6.6 per cent year on year.
George Thompson, ING’s head of mortgages, said: “We’re very pleased to be welcoming Mandy and Ardele to the team, and their appointments reflect our long-term vision and unwavering support for both brokers and their clients.
“Our brokers are the heartbeat of what we do. Expanding our team isn’t just about growth – it’s about doubling down on our commitment to the broker community.
“With more hands on deck, we can better support our brokers, speed up processes, and offer the personalised assistance they need. We’re dedicated to helping more Aussies secure their dream homes through our strong partnerships.”
ING has been growing its mortgage book through the broker channel in recent years. It is currently the seventh-largest mortgage lender in Australia, behind Bendigo and Adelaide Bank, Macquarie Bank, ANZ, NAB, Westpac, and the Commonwealth Bank of Australia.
It had a total loan book of around $60.5 billion at the end of July 2024 (according to figures provided to the prudential regulator), with $50.2 billion of this being for owner-occupiers.
Speaking to The Adviser in September, ING Australia CEO Melanie Evans said: “As we look forward to the next 25, we’re clear that mortgage brokers will continue to be crucial to ING’s success.
“Not surprisingly, we’re committed to investing in technology and data to make it even easier for brokers, and their customers, to do business with us. Brokers make things simple and easy for customers, while offering choice.
“We know that’s even more important in the current cost of living environment and it is why ING recognise the important role brokers continue to play in the industry.”
[Related: ING looks to brokers to help it take share]
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