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The major bank has appointed a new leader to head up consumer banking in an acting capacity following Jason Yetton’s departure.
Westpac has announced that its current group executive for customer and corporate services, Carolyn McCann, will become its acting CEO for the consumer division next month.
McCann will take on the role in an acting capacity from 12 May 2025, taking over the position from outgoing chief Jason Yetton.
According to Westpac, she will be seconded to lead the consumer division while an external search is underway for a permanent replacement for Yetton.
McCann has worked at Westpac for the last 12 years in a range of senior group executive roles and as general manager for corporate affairs and sustainability. Prior to joining Westpac, she worked at insurance company IAG for nearly 12 years, in a range of corporate affairs and communication positions.
Speaking of the appointment, Westpac CEO Anthony Miller said: “Carolyn is an outstanding executive who has overhauled the operations of the bank in her current role.
“Under Carolyn’s leadership, our broker time to decision has more than halved, scam losses have been reduced by 40 per cent and our customer complaints process has been dramatically simplified.
“Carolyn is a customer-focused leader who empowers her people to act. She will bring this focus to the consumer division while we continue the search for a permanent chief executive.”
Given McCann’s secondment, her position for customer and corporate services will be filled in an acting capacity by Carolyn Hoy, currently the bank’s general manager, property, procurement and resilience.
Hoy has been with Westpac for almost 20 years in a range of roles across legal, compliance, and risk.
The reshuffle comes after Yetton tendered his resignation from the major bank but said he would continue to work until a replacement was found.
Details of the reason for his resignation have not been revealed; however, some mainstream media outlets have speculated that it may be down to the fact that he was passed over for the Westpac CEO position last year in favour of Miller (who was previously Westpac’s CEO of business and wealth).
[Related: Major bank’s head of retail steps down]
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