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The big four bank’s new CEO has hinted at upcoming projects in his first public address.
ANZ’s new CEO, Nuno Matos, has unveiled a list of top priorities for the major lender, including investment in regional hubs and offering customers access to banking services from their local Australia Post.
Matos, who took over from former CEO Shayne Elliott on Monday (12 May), said ANZ would “continue to invest in world-class products and services”.
He said: “We will also improve the way we serve customers in regional Australia, through investment in our regional hubs.
“And we will play our role in industry efforts to ensure cash is available for Australians, no matter where you live.”
The banking industry veteran highlighted that ANZ customers would soon be able to access banking services from their local Australia Post. The initiative is scheduled to launch on 1 October 2025.
Bank@Post is a service provided by Australia Post that offers various banking transactions at more than 3,300 participating post offices across Australia. The service allows customers to deposit cash and cheques, withdraw money, and check their account balance.
Matos added that ANZ would continue investing in customer security and planned to roll out new initiatives like the ANZ Digital Padlock, which is scheduled to launch mid-year.
The program will let customers instantly “lock down” digital access to their accounts if they suspect they are being targeted by scammers.
Commenting on the cost of living, Matis said: “I’m also acutely aware many in the community are finding the cost-of-living challenge hard. If you find yourself in a difficult financial situation, please reach out to our teams. We are here to help.
“Finally, I’m going to be spending the coming months listening to all our stakeholders, and I want to hear from you.”
Last week, ANZ published its half-year financial results, reporting that it had seen home loan growth across its retail brands, with the vast majority of new business written by the broker channel.
For the six-month period, the ANZ retail brand wrote $42 billion in new loans, up 2 per cent from $41 billion a year earlier, across 86,000 home loan accounts (1,000 more than settled in 1H24).
The share of new lending written by the broker channel was 67 per cent over the period, unchanged from 1H24. This came off the back of record-high broker flows for ANZ in the last full financial year (FY24, when the broker channel wrote 65 per cent of new mortgages).
[Related: ANZ continues to see strong broker flows as NPS improves]
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