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ISCOVER
Steven Cross
Out of cycle rate hikes by ANZ are starting to have a negative impact upon the lender, with the bank's customer satisfaction rating falling dramatically.
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After being on top of the customer satisfaction leader board for seven years, ANZ has slipped to third position over the last three months.
The latest findings from the Roy Morgan Business Banking Satisfaction report for April found NAB led the big four, increasing its customer satisfaction by 0.2 per cent to 77.7 per cent.
Commonwealth Bank overtook ANZ to be ranked second, increasing its satisfaction ratings by 0.2 per cent with an overall rating of 77.2 per cent.
ANZ was down 1.9 per cent during April to 75.5 per cent while Westpac fell 0.5 points to 75 per cent.
