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Regional borrowers who use a mortgage broker to find a home loan are happier with the product than those who don’t, according to the eighth MFAA/Bankwest Home Finance Index
More than 65 per cent of survey respondents said they were happy with the mortgage they obtained through a broker – up from 53 per cent in July 2010.
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“The services offered have improved,” Bankwest’s head of specialist banking, Ian Rakhit, said. “Clients are now seeing the best deals to be had in an increasingly competitive market.”
MFAA chief executive Phil Naylor said 30 per cent of respondents liked using a mortgage broker because of their experience and expertise.
“Increasing numbers of regional consumers say brokers are more knowledgeable and provide access to a range of lenders,” Mr Naylor told The Adviser.
Overall, the proportion of consumers that understands the benefits of using a broker is at its highest level, at 36 per cent, the survey found. Awareness of their services sits at 79 per cent.
