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Emailing a customer’s documentation is an “unsafe practice”, the sales director of a fintech app has warned.
NextGen.Net’s sales director Tony Carn says emailing personal documentation is unsecure. To deal with this security issue, the company has created a secure online method of sending sensitive documents through its ApplyOnline app.
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Mr Carn said NextGen.Net will be enhancing the app’s user interface to “make it even easier for brokers to use”.
“A growing number of applicants, especially the younger generation who are tech-savvy, would be horrified if they knew their payslips, bank statements and tax assessment notices are being emailed unsecured,” he said.
“There’s so much talk about mobile applications and the sexy bits at the front-end; when in reality, the more pertinent technology advances happen behind the scenes… We’re enhancing the user interface of our Supporting Docs service to make it even easier for brokers to use.”
Divitis Finance and Mortgage Broking, a Sydney-based brokerage that launched with a specific focus on young professionals, has recently implemented NextGen.Net’s ApplyOnline system within their business model as it offers “up-to-date technology within the industry”.
“Dealing with Gen Y is about building relationships, removing the stuffiness, explaining the process, and utilising smart, cutting-edge technology, to make transactions quicker and easier,” said Dylan Salotti, Divitis’ director.
“The technology is there and NextGen.Net is doing great things to push that along, but the industry is still catching up… If brokers want [more] clients, they need to make it easier and quicker for them to transact.”
The user interface update follows on from the news that NextGen has launched more features that provide brokers with new capabilities, such as being able to call clients from within the app itself.
NextGen.Net’s ApplyOnline app also includes the ability to filter by loan status and customise notifications, and is available now for download for iPhone, iPad and Android devices.
[Related: Tech upgrade to deliver ‘real time saver’ to brokers]
