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Jessica Darnborough
ANZ has highlighted its key goals for 2013, with the lender paying specific attention to its online channel.
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Speaking to The Adviser, ANZ’s Tim Carroll said while the bank planned to remain consistent in terms of its broker service, the lender was ultimately looking to review and improve its online presence.
“We will make significant improvements to our online presence for brokers,” he said.
“We will ensure our online presence boasts better accessibility and functionality. In addition, we will ensure our online space communicates clearly with our brokers channel to ensure we are easy to access and even easier to recommend.”
Mr Carroll also said the lender would look to expand upon its current calendar of events.
“Our continued focus will be on the professional development of the broker industry,” he said. “We’re currently looking at what we can do to further enhance our PD calendar of events.
“That said, overall our 2013 strategy will remain the same – we’ll continue to deliver what brokers have told us is important to them.
“We will continue to deliver where it counts by providing high quality support to our brokers through strong and consistent service; access to knowledgeable, responsive BDMs; and competitive, easy to use products.
“In the future, we will continue to focus on developing policies that are easy for brokers to access and accommodate our customers’ needs in a responsible and sustainable way.”
