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Loan Market Queensland’s director says he is determined to continue growing the group’s broker-agent referral network after it doubled its settlement volumes through Ray White.
Since Peter Camphin joined Loan Market less than a year ago, the group has doubled its volume of residential mortgages it settles through Ray White in Queensland, with 30 per cent of its monthly settlements in the state generated through the real estate giant.
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“It’s great to see improvement in the past year, but we’re determined to see that number continue to grow – there’s a lot of hard work ahead of us,” he said.
Mr Camphin said Loan Market and Ray White together have an exclusive opportunity to create a better experience for consumers.
“Property and finance are linked and when brokers and agents work together, they have far more control over the sales process,” he said.
“We have an opportunity – through Ray White and Loan Market – to create a full service agency that provides a better experience for clients, but what has to happen first is a cultural change. And to do that, it’s an educational process on both sides.”
Mr Camphin coordinates training sessions for brokers that provide them with the necessary tools and techniques to integrate successfully with a Ray White office. He also spends time with agents discussing how a broker adds value to the business and the overall client experience.
“We’re not solely focused on sales either. In Queensland we have 40,000 properties that Ray White manage. Looking after our landlords, we need to find them the best return and we can contribute to that by saving them money on their big expenses, and often their biggest expense is their home loan,” he said.
“Our primary goal is to see the behaviour among agents and brokers shift, and we’re seeing that happen – we’ve turned the steering wheel and the vehicle is starting to swing in the right direction.”
[Related: Loan Market director to harness 'unrealised opportunities']
